Shipping policy

How long does shipping take?

Most orders leave the warehouse within 1 to 2 business days after purchase.

We ship all orders with CourierPost, straight from our HQ in Matakana, Auckland. We aim to dispatch same-day if you order before 12 noon NZT, Monday to Friday.

Standard delivery times after dispatch:

  • Auckland: 1–2 business days

  • Rest of North Island: 2–3 business days

  • South Island: 3–4 business days

You’ll get a tracking email as soon as it ships.


If it’s been more than 3 business days and you haven’t seen an update, check your spam folder — or reach out via live chat (if we’re online) or leave us a message through the "Digital Wingman" website chatbot.

We aim to deliver fast, but once the package is with the courier, final timing is out of our hands. Weather, peak season volume, or local disruptions can cause short delays.

How much does shipping cost?

(What you pay, why it costs that, and where it goes)

We don’t mark up shipping. What you pay at checkout is what the courier charges us — sometimes a bit less, depending on the order. We’re not trying to profit on postage, just get your bird to you quickly and safely without surprises.

Flat Rate Shipping:

  • NZ-wide: $9.99 NZD per order

  • Australia: Flat rate of $39.99 NZD

  • Free Standard Shipping on orders over $150 NZD (excluding Rural Delivery).

International Shipping

We only ship internationally to Australia from this site for $39.99 NZD.

Note: You may be charged import duties or taxes by your local customs agency. These are not included in our shipping fees and are paid directly to your country’s authorities on arrival.

If you have friends and family overseas (including Australia) that you want to send the best gift they'll ever receive, please check out your local Metalbird site for regional bird designs:

If you have questions or something doesn’t look right at checkout, you can reach us through live chat, email us at [email protected].nz, or leave a message via the "Digital Wingman" website chatbot. We’ll be happy to check it for you.