This Terms and Conditions document governs the use of Metalbird’s Online Service.

Nothing in these Terms grants the visitor the right to download, print, reproduce, capture, save, sell, copy or distribute any portion or content of this website, absent express written permission from Metalbird. Metalbird reserves all rights under relevant copyright laws.;

Purchasing from

Products displayed on the site shopping area can be purchased using a secure online Visa and MasterCard transaction facility. Customers can be confident that their details are protected and are used only for purposes of transaction fulfillment. Metalbird does not hold onto cardholder information.

Eligibility to Purchase

The purchase of products from is limited only to parties who can enter into and form contracts in accordance with New Zealand law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. is only available to customers who meet our terms of eligibility.

Stock Availability

If an item is temporarily out of stock due to the volume of sales, we aim to fulfil all out of stock items within 14 days. Should there be any further delays, we will try our best to be in contact.


All prices in the shopping areas are in New Zealand dollars (NZ$) and include GST (15% sales tax).


We use the secure Hosted Payment page solution from Stripe Payments to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

Stripe is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.


We ship within New Zealand using New Zealand Post Courier Post Signature Track and Trace.

New Zealand Flat rate of $5.95 2-4 working days approx


At the moment, we do not offer international shipment. If you would like your bird to be shipped internationally, please use your local courier to ship overseas.  

Delivery: Re-delivery and delivery management is the responsibility of the customer. In regards to holding packages, redeliveries, lost packages, customers will need to contact the freight provider directly through the shipping link provided in the email. Metalbird is not responsible for extra shipping and handling fees on redeliveries.


This provides general information about Metalbird as a subsidiary of Silo Limited (NZ) and the products and services they offer. The information contained in this has been prepared solely for the purpose of providing information about Metalbird and as such reserves the right to change, delete or move any of the material on the at any time without notice.

Metalbird or Silo Limited shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this information. This includes viruses alleged to have been obtained from the us, your use of or reliance on any of the information or materials available  regardless of the type of claim or the nature of the cause of action.

Contact Details

If you have any queries regarding shopping with us, please email us at [email protected]

Policy Changes

Any changes to this policy will be posted here.


The Individual acknowledges and agrees that Metalbird Global Limited may use the testimonials and photographs in any manner, without restriction of any kind.

The Individual hereby releases and holds Metalbird Global Limited harmless from and against all claims, suits, threats, demands, liabilities, actions and causes of action, in any way related to the testimonials and photographs or Metalbird use of the photographs.


Promotional Terms and Conditions

Offers only available from dates specified unless otherwise stated or while stocks last. Offers cannot be used in conjunction with any other promotional price or discount offer. All prices shown are including tax. We reserve the right to limit the quantity of any product purchased by a customer. We will meet all our legal obligations on products we sell and are happy to exchange products in alignment with our returns policy.


Our minis are only eligible on orders consisting of two or more regular sized birds within the same transaction and are limited to one mini per order. Minis are not eligible on our plant stakes, any discounted item, bundle pack, or pack of mini birds. Minis are limited to one per order and only qualify on 2 or more full priced items.


If you are not satisfied with your purchase, please contact us at [email protected] within 7 days from the date of purchase to arrange a refund or exchange. The item must then be sent back to us within 14 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but we will happily cover the cost of returning the exchanged item. 

Items must be unused/unworn and in their original packaging where applicable. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item.

Once you have shipped your returning items, please notify us by sending us an email on [email protected] with your tracking number so that we can closely monitor them. We will be in contact once we have received your return.


All seconds products are considered FINAL SALE and are not eligible for further discount, return, refund or exchange. We have done our best to represent all potential imperfections, however each product may vary. 


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