Last updated: August 2025

We’re here to get your bird to you – fast, safe, and without confusion. And if something’s not quite right? No worries. We’ll make it right.

Here’s everything you need to know about shipping and returns, in one handy perch.

SHIPPING – HOW WE GET YOUR BIRD TO YOU

We ship all orders with CourierPost, straight from our HQ in Matakana, Auckland. We aim to dispatch same-day if you order before 12 noon NZT, Monday to Friday.

Delivery Timeframes:

• Auckland: 1–2 business days

• Rest of North Island: 2–3 business days

• South Island: 3–4 business days

You’ll get a tracking email once your bird flies the coop. No extra charges for rural delivery — we treat all nests equally.

Flat Rate Shipping:

• NZ-wide: $9.99 NZD per order

• Australia: Flat rate of $39.99 NZD

• Free Standard Shipping on orders over $150 NZD (excluding Rural Delivery)

We ship internationally to Australia only. For other international orders, please visit your local Metalbird site:

• Australia: metalbird.com.au

• USA: metalbird.com

• Canada: metalbird.ca

• UK: metalbird.co.uk

• Netherlands: metalbird.nl

• France: metalbird.fr

• Europe (rest): metalbird.eu

We’re not responsible for duties, taxes or customs delays at your end, so please check your local import rules before you order.

Shipping Protection / Insurance

We offer Shipping Protection via Route directly on our website. While you don't have to take Route, if anything happens to your package in transit, Route will quickly approve another order to come to you - it's a little extra peace of mind and takes a bunch of the hassle out of missing packages. Filing a claim is easy, they are often handled within a few hours and you don't need to contact us first - they will sort it out directly.

Don’t want it? No worries. We’ll still do our best to help where it’s fair and reasonable — especially if something arrives damaged or clearly not right. But Route gives you broader coverage and a smoother claims process, especially for lost or stolen items.

RETURNS & EXCHANGES – IF YOU'RE NOT 100% HAPPY

We want you to love your bird. If it’s not quite what you expected, here’s what to do:

Return & Exchange Policy:

• Contact us within 14 days of receiving your order at [email protected]

• Send the item back within 21 days of purchase

• Items must be unused, in original packaging, and ready to perch in a new home

Who Pays What?

• You cover return shipping

• We cover the cost to ship any exchanged item back to you

How It Works:

1. Email us with your order details

2. Ship your bird to the address below

3. Include your tracking info so we can watch for it

4. Once received, we’ll issue your refund or ship your replacement within 7 business days

Returns Address:

Metalbird Returns
c/- Supply Chain Solutions (NZ)
11 Timberly Road
Māngere, Auckland 2022

Damaged or Lost Orders:

If your bird arrives damaged – or vanishes completely – let us know within 14 days of expected delivery. We’ll investigate and replace it where needed.

Changing Your Order:

Need to cancel or fix an address? Contact us within 1 hour of placing your order. Once it’s packed and shipped, we can’t guarantee changes.

That’s it – fair, clear, and always bird-first. Still got questions? Flick us a message: [email protected]

From our nest to yours – thanks for supporting local art that soars.