Below you will find more information about how we handle your data.
Metalbird Global Limited
All data protection matters can be brought to the attention of our customer service team, whose staff act as data protection officers. They can be contacted at the following e-mail address: [email protected]
PERSONAL DATA PROCESSED BY US
Metalbird processes your personal data because you use our services or because you provide services to us.
Below is an overview of the personal data we process:
First name and surname
Other personal data that you actively provide to us, e.g. by creating a profile on this website, in correspondence or via telephone exchange
SPECIAL OR SENSITIVE PERSONAL DATA PROCESSED BY US
Our unique garden and giftware website is not intended to collect information about website visitors under the age of 16 unless they have the permission of their parent or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents supervise their children's online activities to prevent their data from being collected without parental permission. If you believe that we have collected personal information from a minor without appropriate permission, please contact us at [email protected], after which we will delete that information.
FOR WHAT PURPOSE AND ON WHAT BASIS DO WE PROCESS PERSONAL DATA?
Metalbird processes your personal data for the following purposes:
to process your payment
to send you our newsletter or promotional brochure
to be able to call or email you if this is necessary for the provision of our services
to inform you about changes to our services and products
to offer you the opportunity to set up an account
to deliver goods and services to you
DURATION OF RETENTION OF PERSONAL DATA
Metalbird will not retain your personal data for longer than is strictly necessary to fulfil the purposes for which it was collected. We apply the following retention periods for the following (categories of) personal data: Personal details, address, other details > 2 years > Order fulfilment, marketing, business strategy email address > until revoked > Send newsletter.
You have the right to request Metalbird to delete your personal data at any time. Metalbird may refuse your deletion request if Metalbird still needs the personal data or has to keep it due to legal requirements or pending disputes.
SHARING PERSONAL INFORMATION WITH THIRD PARTIES
Metalbird does not sell your personal information to third parties; Metalbird will only do so if it is necessary for the performance of our contract with you or to comply with a legal obligation. In the case of companies processing your data on our behalf (e.g. internet platform), we enter into a processing agreement to ensure the same level of security and confidentiality of your data.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
COOKIES OR SIMILAR PROCEDURES USED BY US
Metalbird uses technical and functional cookies as well as analytical cookies that do not violate the protection of your data. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit our website. The cookies we use are necessary for the technical operation of the website and your user comfort. They ensure that the website functions properly and that your settings can be accessed, for example. They also enable us to optimise our website.
REVIEW, MODIFICATION OR DELETION OF DATA
You have the right to review, amend or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Metalbird and you have the right to data portability. This means that you can ask us to send your personal data in a computer file to you or to another entity designated by you.
You can send us a request for access, correction, deletion or data amendment, or request the withdrawal of your consent to or objection to the processing of your personal data, in each case using the email address provided under the heading "Contact details".
To ensure that you have made the request for verification, please send a copy of your identity document with the request. This copy must show your passport photo, the machine-readable zone (the strip with numbers at the bottom of the passport) and the passport number. This is to protect your data. We will process your request as soon as possible, but within one month at the latest. If your request is complicated, we are entitled to extend the response period by two months. If this is the case, we will get back to you within one month of your request.
SAFEGUARDING PERSONAL DATA
Metalbird takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised use, unwanted disclosure and unauthorised alteration. If you feel that our data is not properly secured or that there is evidence of misuse, please contact us at [email protected]