Privacy Policy - Metalbird Global Limited

Last updated: August 2025

At Metalbird Global Limited (“we”, “us”, “our”), we believe in transparency and trust. This Privacy Policy explains how we collect, use, share, and protect your personal information — and what your rights are.

This policy is written to comply with the New Zealand Privacy Act 2020, and is designed to be clear, respectful, and easy to understand.

1. Who We Are

Metalbird Global Limited
362 Matakana Valley Road
Matakana, Auckland 0985
New Zealand
Email: [email protected]

2. What This Covers

This Privacy Policy applies to:

Our website: metalbird.co.nz
Online purchases and checkout processes
Marketing communications (email/SMS via Klaviyo)
Advertising (Google, Facebook, Pinterest, AdRoll)
Customer service interactions
Use of services provided by Shopify, Stripe, Afterpay, and PayPal

3. What We Collect & Where It Comes From

We collect personal information:

When you provide it (e.g., checkout, contact form, competitions)
Automatically (via cookies, analytics tools, etc.)
From third-party integrations (social logins or ad platforms)

Information we collect may include:

Identity details: Name, email, phone, address
Order info: Purchase history, delivery address
Technical info: IP address, browser type, device ID, site interaction
Marketing data: Email engagement, ad clicks, preferences

We do not knowingly collect data from children under 16. If we become aware that we have, we will delete it immediately.

4. Why We Collect It

We use your data to:

Process and ship your orders
Provide customer service and support
Send updates or promotions (if opted in)
Understand how people use our site
Improve our products, site, and services
Meet our legal obligations

5. Cookies & Tracking

We use cookies and similar technologies to:

Keep your cart and account logged in
Analyse traffic and performance
Personalise shopping and product suggestions
Show ads you might actually want to see

You can control or block cookies in your browser settings. Learn more via:

We also include details in our Cookie Policy.

6. Who We Share It With

We don’t sell your personal info — ever.

We only share it with trusted providers who help us run our business:

Shopify (ecommerce platform)
Stripe, Afterpay, PayPal (payment processors)
Klaviyo (email/SMS marketing)
CourierPost & delivery providers
Analytics & Ad platforms (e.g. Google, Meta, AdRoll, Pinterest)

Each of these providers is required to safeguard your information.

7. Your Rights Under NZ Privacy Law

You have the right to:

Request access to your personal information
Ask us to correct inaccurate or outdated info
Withdraw your marketing consent at any time
Make a complaint to the NZ Privacy Commissioner

To exercise any of these rights, email us at [email protected]

8. Data Retention

We keep your personal info only as long as necessary to:

Complete your order
Provide support
Comply with legal obligations
Improve your customer experience

After that, we securely delete or anonymise it.

9. Security

We use industry-standard tools to keep your data safe:

SSL encryption
PCI-compliant payment processing
Limited staff access to personal info

No system is perfect, but we work hard to protect your privacy.

10. External Links

Our website may link to other websites or services. We’re not responsible for their privacy practices, so please check their policies directly.

11. Changes to This Policy

We may update this policy occasionally. If we do, we’ll post the new version here with a fresh “last updated” date. If the changes are major, we’ll give you a heads-up via email or banner.

12. Contact Us

For questions about this policy or to make a privacy-related request:

Email: [email protected]