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FAQ
Products
What is a Metalbird made from?
Metalbirds are laser cut from Premium 3mm Corten Steel.
A copper chromium alloy steel, or premium Corten steel is weather resistant - it's designed to quickly develop a patina (commonly assumed to be rust), which then gives a layer of protection sealing in the steel and preserving it. It means that Metalbirds last for decades, with a patina that changes with the seasons. Corten steel is the steel you see used in high-end exterior architecture. Once it develops a patina, it looks beautiful for years.
Where are Metalbirds made?
We're proud to say that our birds are made in Auckland. Partnering with local, family-owned factories is something we firmly believe in, regardless of the added cost. It means working with people we trust, remaining accountable to the environment, and strengthening local economies.
Can you paint them?
Due to our decision to manufacture with premium weathering steel, we do not recommend painting them.
Who designs the birds?
All designs are dreamed up and designed by the Metalbird team and led by our founder Phil Walters. Each bird is carefully researched and add their distinctive artistic flair captured within our designs.
Do you do custom birds?
A lot of love, skill and time goes into the creation of one bird. We're a small team and at this stage it just isn't feasible for us to do small one-off projects - as much as we'd love to. If you have something larger in mind though, please get in touch by emailing [email protected] and we'll see if we can help!
Will my Metalbird scare off real birds?
While we're not sure exactly what goes through a real Kingfisher's mind, we've received thousands of photos of real birds sitting on or next to our art pieces, so we can confidently say no!
Can I install my bird into a tree?
Of course, it's imporant to ensure that the tree is not too young, too slender in the trunk, or thinly barked. Look for a mature, large tree with a girthy trunk and thick bark for best results. Trees will reflexively seal around small holes made to prevent infection or disease from entering, as we've learned from consulting arborists! However, if you feel unsure, just explore the world for other spots and spaces!
I'm travelling. Can I take my Metalbird on the plane?
Please, pack your Metalbird in your checked bag. Do not pack your Metalbird in your carry-on baggage; it is a sharp metal, which unfortunately means it will be taken off you at security.
If you are worried about your Metalbird getting damaged in your checked baggage, a layer of bubble wrap is recommended, and place it flat, ideally against a hard side to help prevent bending during transit!
Ordering
Can Metalbirds be sent as gifts?
Absolutely! In fact, over half of the birds we sell are gifts. Just tell us the name and postal address of the lucky person and we'll send it to them in its own beautiful recycled gift box. When you check out, you can even leave a personalised message to be printed on a card to go with your bird. And no... we won't put anything in the box showing how much it cost. That will be emailed to you.
Shipping
Can I ship to multiple addresses?
Unfortunately, we can only have one shipping address per order. If you would like to send to separate addresses, you will need to place your order separately.
Tracking your shipment
Once your order leaves our warehouse, you will receive an email with track and trace information for you to monitor your bird's journey.
Change of address
Once your order has been confirmed, we are unable to change the delivery address details or the items on the order. We kindly ask that you fully check your address details are correct before processing to checkout.
Do you ship internationally?
Unfortunately, no. We only ship within NZ at this time.
Do you include order information in the shipment?
No. We aren't in the business of ruining surprise gifts! All order information will be emailed to the address you give us when checking out. We don't put anything in the shipment, just in case it's a gift for someone.
Can I change my order?
We are unable to change orders after they have gone through our system. Please be sure to check your order carefully before submitting.
How long do you take to ship?
We aim to ship all orders placed before midday on the same day, but they'll almost always within two business days to ensure you receive your Metalbird promptly.
Discount Codes & Gift Vouchers
Can gift vouchers be returned?
You have the right to cancel your gift voucher at any time, provided that you have not used the gift voucher. In case of cancellation, Metalbird will refund the amount of the gift voucher to the original payment method used during ordering within 14 days of cancellation.
How do I use my gift voucher?
Treat your card as cash! Input your unique voucher code before checking out. If you owe more than what is left on the card - no worries! Simply use any other preferred payment method to cover the remainder.
Can a gift voucher be used to buy another gift voucher?
Unfortunately, no. You can't use a gift voucher to buy another gift voucher.
How do I know how much is left on my gift voucher?
We're here to help. Please chat us or email us on [email protected] and we will confirm your available balance for you.
Can more than one gift voucher be used towards a purchase?
Yes! Please chat us to help accomodate this for you.
Can I use more than one discount code?
Unfortunately, no. Discount codes cannot be used in conjunction with each other.
Does my discount code expire?
Depends on the code. Chat us to check on this for you.
Can I use my discount code on limited edition items?
No. Due to our limited amount of designs released, any limited edition item cannot be further discounted. Discount codes can only be used on on our regular + large bird purchases. Discounts are not eligible on our larger sculptures.
FREE PERSONAL MESSAGE INCLUDED