Help Centre

Update: As of 19/11: All of our birds are shipped out of Auckland. While the rest of New Zealand is in Alert Level 2, Auckland still remains in Alert Level 3 with restrictions. Due to limited staff and ensuring our team are adhering to health and safety regulations, we are seeing up to 72 hour processing times on all in stock orders. 

From here, couriers are still seeing significant delivery delays due to Covid operating restrictions, and an overwhelming amount of backlog through the postal system here in Auckland. We have been advised by NZ Post, that parcels can be delayed between 7-10 working days. 

Our upmost priority is to get your order to you as quickly as possible, whilst ensuring our team remain safe. Once your order leaves our warehouse, you will receive an email notification with track and trace information for you to monitor your bird's journey. 

Remember you can track all parcels sent within NZ with us online by clicking on the track and trace link sent to your email after your order has left our warehouse. Please only contact our customer support team if your parcel has been delayed by more than 10 working days.

For additional information from NZ post regarding delays and processing times, you can head here. 

We appreciate your patience during this unprecedented time. 

Metalbird was started in New Zealand in 2009, as a street art project.

You can easily buy your Metalbird online here. For a list of stockists, please contact us on [email protected]

Metalbirds are laser cut from 3mm Corten® steel.

A copper chromium alloy steel, Corten® is weather resistant – it’s designed to rust quickly, which gives a layer of protection. It means that Metalbirds last for decades, with a patina that changes with the seasons.

Right here in New Zealand.

Metalbirds are made from Corten® which is designed to rust. This gives them long term protection against the elements, and a beautiful patina that shifts with the season.

Yes – Metalbirds are made from Corten® which is designed to patina. This gives them long term protection against the elements, and a beautiful patina that shifts with the season. The patina will then seal the bird, protecting it from  corrosion or disintegrating as other materials do. Instead, your bird will last for decades and deepen in colour as time goes on.

Preferably, no. Metalbirds are made from Corten® which is designed to rust. This means paint won’t stay on for long. If you really want to, you could try prepping the surface, and get them professionally powder coated. However, we like them just the way they are - in the natural state.

It’s easy – just hammer it into a tree, post, side of your abode, anywhere really! This is the exciting part where you get to become an Artist, and find the perfect spot for your art.

No – you may see your tree leaking sap at first, but this will heal quickly. Hammering your Metalbird into a tree will not cause any long-term damage.

$5.95 NZD. Or Free Shipping on orders over $150.

Yes, you can. You just have to place an order for each address separately. Shipping fees will apply. In order to take advantage of promotional periods, discounted items with purchase, or free freight, orders must be placed together, and be heading to the same address to qualify. 

We are unable to split ship orders after they have entered into our system. 

* Please refer to our Covid 19 update at the top of this page *

Processing your order can take 24-48 hours. Once your order leaves our warehouse, you'll receive an email notification with track and trace information for you to monitor. From there, orders will be delivered the next business day if you live in Auckland. For orders heading outside of Auckland, ordered will be delivered between 1 and 2 business days. Rural addresses are delivered within 2-3 business days.

Yes absolutely! No pricing information is delivered with your bird. There is also an option to leave a personal message before you checkout, that will be printed out on the back of our beautiful postcard. Please ensure your message is included before checking out, as we will be unable to add this later on. 

Unfortunately, no. We only ship within NZ at this time. 

Our birds come pre-packed in their own individual box. This box is then placed into a mailer before shipping. There will be no Metalbird branding on your parcel to give any surprises away. 

If your property has a registered ATL (authority to leave) your parcel will be left by the courier in a safe place at your door, or a safe place. If you're not home to receive your parcel, a Call to Collect card will be left and you will need to either arrange for a re-delivery, or a pickup.

If you would like to request for an ATL, redirect your parcel, or request for your parcel to be held, please click here.

No. We work out of a creative studio in Grey Lynn and do not have physical stock in our office. We use a third party logistics centre to dispatch all of our birds. Due to health and safety, we cannot offer pickups from our logistics centre.

If you would like to arrange for a pickup from a Parcel Collect location, please register for a Parcel Collect address by clicking here

Unfortunately, once your order has been entered into our system, we are unable to make any changes to it. Please double check all of your shipping information is correct, and ensure you have included a personal message before submitting your order. We will not be able to add this on for you after order has been processed.

It depends on the discount code. Please send us an email on [email protected] with your discount code, and we will be able to assist you further. 

Unfortunately, no. Discount codes cannot be used in conjunction with each other. 

Yes! We have gift vouchers which are sent electronically. Gift voucher amounts are available in 4 different amounts to match our differently priced birds. Your gift voucher will be sent directly to the email you have provided. If you are unable to locate your voucher, please check your junk box. If you are still unable to locate, please contact us at [email protected], and we will resend the voucher.

No! Feel free to use it anytime.

Apply here.