Terms & Conditions | Metalbird – METALBIRD NZ

This Terms and Conditions document governs the use of Metalbird’s Online Service.

Purchasing from www.metalbird.co.nz

Products displayed on the site shopping area can be purchased using a secure online Visa and MasterCard transaction facility. Customers can be confident that their details are protected and are used only for purposes of transaction fulfillment. Metalbird does not hold onto cardholder information.

Eligibility to Purchase

The purchase of products from metalbird.co.nz is limited only to parties who can enter into and form contracts in accordance with New Zealand law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. Metalbird.co.nz is only available to customers who meet our terms of eligibility.

Stock Availability

If an item is temporarily out of stock, you will be contacted and informed of the expected delivery date. We make best efforts to keep inventory information as to stock holding online and current.


All prices in the shopping areas are in New Zealand dollars (NZ$) and include GST (15% sales tax).


We use the secure Hosted Payment page solution from Stripe Payments to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

Stripe is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.


We ship within New Zealand using New Zealand Post Courier Post Signature Track and Trace.

New Zealand Flat rate of $6 2-4 working days approx


At the moment, we do not offer international shipment. If you would like your bird to be shipped internationally, please use your local courier to ship overseas.  


All purchases made throughout the month of December, will qualify for our extended returns policy. If you or your recipient is not satisfied with the purchase, or would like an exchange, please contact us at [email protected] to arrange for a refund or exchange. You may return your items back to us up until January 11 2021. Items must be unused and in their original packaging. Please clearly state on your parcel, your full name and reason for return. Once we receive your return, we will be in contact with you. 


If you are not satisfied with your purchase please contact us at [email protected] within 7 days from the date of purchase to arrange a refund or exchange. The item must then be sent back to us within 14 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but we will happily cover the cost of returning the exchanged item.

Items must be unused and  be in its original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item.

The return delivery address for Metalbird is: 

Supply Chain Solutions
11 Timberly Road
Mangere, Auckland 2022
* Please include your Full Name, Order Number, and reason for return on the parcel.


Metalbird never passes on, sells or distributes your information to anyone else. If you choose to join our mailing list we will email you with product news, upcoming promotions and general information. At any time you can unsubscribe from our mailing list.


This provides general information about Metalbird as a subsidiary of Silo Limited (NZ) and the products and services they offer. The information contained in this has been prepared solely for the purpose of providing information about Metalbird and as such reserves the right to change, delete or move any of the material on the at any time without notice.

Metalbird or Silo Limited shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this information. This includes viruses alleged to have been obtained from the us, your use of or reliance on any of the information or materials available  regardless of the type of claim or the nature of the cause of action.

Contact Details

If you have any queries regarding shopping with us, please email us at [email protected]

Policy Changes

Any changes to this policy will be posted here.

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